{"id":10,"date":"2023-04-13T10:08:13","date_gmt":"2023-04-13T10:08:13","guid":{"rendered":"http:\/\/localhost\/alt\/?page_id=10"},"modified":"2023-05-31T14:46:10","modified_gmt":"2023-05-31T04:46:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/alt.edu.au\/new-site\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Here are some common questions that we have put together. If we haven’t addressed your question here please use our contact form<\/a> to ask your question.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat areas do you train in?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We train on site in most of NSW and Queensland. To find out more please use our booking enquiry form and our course co-ordinator will contact you.<\/p>

Click here<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you train High School Students?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we train school kids at many schools. Bookings are essential. Please use our enquiry booking form to allow our booking co-ordinator to contact you.<\/p>

Click here<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I attend one of your Public Courses?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

At this stage we have public courses only at Tweed Heads and Currumbin, QLD. If you live within the area you can book in via our website anytime you like.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there online work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we have online work for all our courses, except White Card. Once you enrol you will have access to complete online.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I don't have an USI?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All accredited training in Australia requires an USI. You can register for one very quickly here:

usi.gov.au<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have a USI but I've lost it, how do I get my USI?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It’s easy to get your USI.<\/p>

Click here<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I don't complete my online work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You will not be deemed competent by your trainer.<\/p>

Be aware that you are not buying an Accredited certificate, you are purchasing training. It’s up to you to complete all the requirements.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I don't turn up to class?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once you are enrolled in our system it is your cost. We can’t make you turn up to your class but there is no refund. You can book and pay again for another class.<\/p>

We do make exception if you are sick and can provide a Dr’s certificate for the training date you missed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I need a copy of a certificate?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We send all certificates out to our participants and expect you to keep a copy. We understand people misplace items however we do charge an administration fee of $45 for our administration time.<\/p>

If you need a copy of your certificate please use our contact us form<\/a>, send us your full name, and approximate date you trained with us.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ Here are some common questions that we have put together. If we haven’t addressed your question here please use our contact form to ask your question. What areas do you train in? We train on site in most of NSW and Queensland. 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