Privacy Policy

Australian Lifesaver Training (“we”, “us”, or “our”) is committed to protecting the privacy of individuals whose personal information we collect, hold, use, and disclose. This Privacy Policy outlines how we manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable to us.
This policy applies to personal information collected in connection with our delivery of lifesaving, first aid, and related training courses (including vocational education and training or VET programs), administrative services, emergencies, and site access.1. Our Commitment to PrivacyWe handle personal information responsibly and transparently. Even if our organisation qualifies for a small business exemption under the Privacy Act 1988 (e.g., annual turnover under $3 million and not falling into specific covered categories), we voluntarily adopt practices consistent with the APPs to ensure high standards of privacy protection. We also comply with any sector-specific obligations under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act) and related data policies.2. What Personal Information We CollectWe collect personal information that is reasonably necessary for our functions and activities. This may include:

• Contact details (e.g., name, address, phone number, email)
• Identification information (e.g., date of birth, Unique Student Identifier (USI), government-issued ID for verification)
• Training and assessment records (e.g., enrolment details, course progress, results, qualifications issued)
• Emergency contact information
• Health or medical information relevant to training participation or safety (e.g., for first aid/lifesaving courses where reasonable and with consent where required)
• Payment and billing details
• Site access information (e.g., for training venues)

We collect sensitive information (such as health information) only where necessary for training safety, regulatory compliance, or with your consent.3. How We Collect Personal InformationWe collect personal information directly from you (e.g., via enrolment forms, websites, emails, phone, or in person) or from third parties where authorised (e.g., employers sponsoring training or government bodies for verification).We collect it by lawful and fair means.4. Purposes for Which We Collect, Hold, Use, and Disclose Personal InformationWe collect, hold, use, and disclose your personal information primarily for essential training, safety, and regulatory purposes.Key purposes include:

• Managing your enrolment, delivering training and assessment, issuing qualifications or statements of attainment
• Complying with our obligations for various training data collection requirements
• Ensuring health and safety during training (e.g., managing emergencies or reasonable adjustments)
• Processing payments and administering refunds
• Providing site access to training venues
• Communicating with you about your course, updates, or related services
• Meeting legal and regulatory requirements
• Notice of expired qualifications

Disclosure to government bodies: As required by law for VET records, we disclose certain personal information (including enrolment and training activity data) to bodies such as the National Centre for Vocational Education Research Ltd (NCVER) under the NVETR Act and the National VET Data Policy. NCVER uses this for national statistics, research, and reporting on the VET sector. 
Your information may also be disclosed to state/territory training authorities or other authorised government entities for regulatory, funding, or research purposes.
We may also disclose information:

• To emergency services in genuine safety situations
• Where required or authorised by law (e.g., mandatory reporting)
• To our service providers (e.g., IT providers, payment processors) under strict confidentiality terms
• With your consent for other purposes such as training reminders (e.g., marketing)

We do not disclose personal information overseas.5. Consent and NotificationWhere practical, we provide a collection notice at or before the time of collection (e.g., on enrolment forms). By enrolling or providing information, you consent to collection, use, and disclosure as described in this policy and any specific notices.For sensitive information or where consent is specifically required, we seek it expressly.6. Security of Personal InformationWe take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical security, access controls, secure storage, and staff training.We destroy or de-identify personal information when it is no longer needed for the purposes for which it was collected (subject to legal retention requirements, such as AVETMISS/VET data retention).7. Access and CorrectionYou may request access to your personal information we hold or ask us to correct it if inaccurate, incomplete, or outdated. Requests should be in writing to our contact details below. We will respond within a reasonable period (usually 30 days) and may charge a reasonable fee for access if applicable.We may refuse access or correction in limited circumstances permitted by law (e.g., if it would impact others’ privacy or be unlawful).8. ComplaintsIf you believe we have breached your privacy or this policy, please contact us and put the complaint in writing and send the correspondence via registered mail. We will investigate and respond as promptly as we can.9. Contact UsFor privacy enquiries, access/correction requests, or complaints must be made in writing.Australian Lifesaver Training
PO 1182Coolangatta QLD 4225We may update this policy from time to time. The current version is available on our website or on request.
Disclosure:
Australian Lifesaver Training collects and uses student data primarily for essential training, safety, and regulatory purposes, sharing it with government bodies like NCVER (National Centre for Vocational Education Research) as required by law for VET records, state government bodies where required, while also collecting information for emergencies and site access, always aiming for consent and complying with Australian privacy laws.
This policy is specific to Australian Lifesaver Training and reflects NSW operations under federal privacy law (with no unique NSW private sector override for training providers beyond general compliance). For legal certainty, consult a qualified privacy lawyer or the OAIC.